Inside a Copier Service Call: What We Check, Fix, and Prevent

When your office copier goes down, productivity takes a hit. But a professional service call isn’t just about fixing what’s broken — it’s about preventing future problems before they disrupt your workflow. At Dynasty Office Solutions, we take a comprehensive approach to every copier service visit.

Here’s a behind-the-scenes look at what happens during a typical copier service call:

1. Initial Assessment & Error Check

We start by listening to you. Whether you’re seeing streaks on the page, paper jams, or strange error codes, your firsthand experience helps us pinpoint where to begin.

Then we run a diagnostic check on the copier’s system, reviewing:

Error history logs
Current status alerts
Network connectivity (for scan/print issues)
Supply levels (toner, drum, developer)

2. Internal Cleaning and Component Inspection

Even if the issue seems minor, dust and buildup inside the machine can lead to bigger problems. We’ll:

Clean the laser optics, rollers, and interior compartments
Check for signs of wear on fusers, belts, and gears
Inspect paper path sensors and registration units for debris or misalignment

This step alone can prevent a lot of future jams or print quality issues.

3. Mechanical & Electrical Repairs

If something needs replacing or adjusting, we handle it on the spot whenever possible. This could include:

Replacing worn feed rollers or paper trays
Fixing sensors or solenoids
Adjusting alignment settings
Installing new chips or firmware updates for compatible Sharp models

We carry a full stock of common Sharp parts, so we’re ready for most repairs during a single visit.

4. Preventive Maintenance

Even if no parts are failing yet, we proactively service areas that show signs of wear. Our technicians may:

Reset maintenance counters
Update firmware/software
Calibrate color and grayscale printing
Lubricate moving parts to reduce strain

We treat every service call as a chance to extend the copier’s lifespan.

5. Final Testing & Client Walkthrough

Before we leave, we test the machine with multiple jobs — color, black & white, double-sided, and scanning (if applicable). We also:

Review the issue with you
Explain any fixes or changes made
Offer tips for reducing wear or improving print quality

You’ll always know exactly what was done and why.

The Dynasty Difference

With Dynasty Office Solutions, you’re not just getting a quick fix — you’re getting long-term copier health. Our technicians are Sharp specialists who treat every machine like it’s part of your core business operations.